POLAM is a portfolio lender which means that we do not sell our loans to investors like most financial institutions.
POLAM finances up to 125% of the purchase price on new auto loans including tax, license, and optional GAP coverage, with flexible terms.
We want to make things easier for you! Make a payment to your POLAM FCU loans or credit cards from any external account.
Please call these numbers outside of POLAM normal office hours. During business hours, please call us directly at
800-404-5137.
Thank you, POLAM members, for your patience following the damage to our Los Angeles building caused by a car accident. The accident resulted in significant damage to the office, but thanks to our disaster recovery plan, we experienced not even one hour of downtime and remained open through our emergency backup location at JACOM Credit Union, as well as our Orange County office.
It was reassuring to see our disaster recovery plan work seamlessly and exactly as intended. We have also successfully secured a temporary office location while repairs are underway at the Larchmont office — and there are even parking spots available.
Please use only the parking spaces labeled POLAM, which are located in the adjoining lot one block from the Larchmont office.
Our temporary address is:
5301 Rosewood Ave
Los Angeles, CA 90004
Business hours remain the same, and our telephone numbers have not changed.
We will have a soft opening on Friday, April 10. We are doing our best to handle full-service transactions, but we are still in an adjustment period. There may be times when a printer does not work or a receipt does not print, so we ask for your patience as we begin operating in this new location faster than we thought possible.
There may be a few hiccups along the way, and we sincerely appreciate your patience and understanding. We have worked tirelessly to be back open for you in person.