POLAM Federal Credit Union

Notice Regarding Data Security Incident

August 21, 2026 – POLAM Federal Credit Union (“POLAM”) is committed to protecting the privacy and security of the personal information in our possession. On or about May 20, 2025, POLAM FCU learned that a former employee potentially accessed and/or exfiltrated a limited amount of documents without authorization. Upon learning of the issue, we commenced an immediate and thorough investigation.

As part of the investigation, POLAM FCU engaged third-party cybersecurity professionals experienced in handling these incidents. The investigation aimed to determine the extent of the activity and whether individual personal information was accessed or acquired by an unauthorized party. Following a thorough forensic investigation and extensive data review, on August 10, 2026, we determined that the files that were potentially accessed and/or acquired by our former employee contained personal information such as full names, addresses, Social Security numbers, credit and/or debit card number without password or security code, driver’s license number, financial account number with password or routing number, financial account number without password or routing number, Internal Revenue Service e-file personal identification number, loan number, passport number, medical history, condition, treatment, or diagnosis, individual taxpayer identification number, alien registration number.

While we have no indication that there has been any identity theft or fraud as a result of this incident, out of an abundance of caution, commencing on August 21, 2026, POLAM FCU notified individuals whose information was included in the files that may have been accessed and/or acquired by the unauthorized party. Notified individuals have been provided with best practices to protect their information.

POLAM FCU understands the importance of safeguarding individual personal information. POLAM FCU remains fully committed to maintaining the privacy of personal information in our possession, and upon learning of the event, POLAM FCU took immediate action to protect the personal information it maintains. POLAM FCU continually evaluates and modifies its practices to enhance the security and privacy of personal information and has taken measures to augment its existing cybersecurity.

For further questions or additional information regarding this incident, please contact the dedicated toll-free response line 1-866-899-5749. The response line is available Monday through Friday, 5:00 a.m. to 5:00 p.m. PST.

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North Carolina Residents: You may obtain information about preventing identity theft from the North Carolina Attorney General’s Office: Office of the Attorney General of North Carolina, Consumer Protection Division, 9001 Mail Service Center, Raleigh, NC 27699-9001, www.ncdoj.gov/, Telephone: 877-566-7226 (Toll-free within North Carolina), 919-716-6000.

Oregon Residents: You may obtain information about preventing identity theft from the Oregon Attorney General’s Office: Oregon Department of Justice, 1162 Court Street NE, Salem, OR 97301-4096, www.doj.state.or.us/, Telephone: 877-877-9392.

Massachusetts Residents: Under Massachusetts law, you have the right to obtain a police report in regard to this incident. If you are the victim of identity theft, you also have the right to file a police report and obtain a copy of it.

New Mexico Residents: You have rights under the federal Fair Credit Reporting Act (FCRA). These include, among others, the right to know what is in your file; to dispute incomplete or inaccurate information; and to have consumer reporting agencies correct or delete inaccurate, incomplete, or unverifiable information. For more information about the FCRA, please visit https://www.ftc.gov/system/files/ftc_gov/pdf/fcra-may2023-508.pdf or www.ftc.gov.

In Addition, New Mexico Consumers Have the Right to

Obtain a Security Freeze or Submit a Declaration of Removal

As noted above, you may obtain a security freeze on your credit report to protect your privacy and ensure that credit is not granted in your name without your knowledge. You may submit a declaration of removal to remove information placed in your credit report as a result of being a victim of identity theft. You have a right to place a security freeze on your credit report or submit a declaration of removal pursuant to the Fair Credit Reporting and Identity Security Act.

The security freeze is designed to prevent credit, loans, and services from being approved in your name without your consent. When you place a security freeze on your credit report, you will be provided with a personal identification number, password, or similar device to use if you choose to remove the freeze on your credit report or to temporarily authorize the release of your credit report to a specific party or parties or for a specific period of time after the freeze is in place. To remove the freeze or to provide authorization for the temporary release of your credit report, you must contact the consumer reporting agency and provide all of the following:

1. The unique personal identification number, password, or similar device provided by the consumer reporting agency;
2. Proper identification to verify your identity; and
3. Information regarding the third party or parties who are to receive the credit report or the period of time for which the credit report may be released to users of the credit report.

A consumer reporting agency that receives a request from a consumer to lift temporarily a freeze on a credit report shall comply with the request no later than three business days after receiving the request. As of September 1, 2008, a consumer reporting agency shall comply with the request within fifteen minutes of receiving the request by a secure electronic method or by telephone.

A security freeze does not apply in all circumstances, such as where you have an existing account relationship and a copy of your credit report is requested by your existing creditor or its agents for certain types of account review, collection, fraud control, or similar activities; for use in setting or adjusting an insurance rate or claim or insurance underwriting; for certain governmental purposes; and for purposes of prescreening as defined in the federal Fair Credit Reporting Act.

If you are actively seeking a new credit, loan, utility, telephone, or insurance account, you should understand that the procedures involved in lifting a security freeze may slow your own applications for credit. You should plan ahead and lift a freeze, either completely if you are shopping around or specifically for a certain creditor, with enough advance notice before you apply for new credit for the lifting to take effect. You should contact a consumer reporting agency and request it to lift the freeze at least three business days before applying. As of September 1, 2008, if you contact a consumer reporting agency by a secure electronic method or by telephone, the consumer reporting agency should lift the freeze within fifteen minutes. You have a right to bring a civil action against a consumer reporting agency that violates your rights under the Fair Credit Reporting and Identity Security Act.

To place a security freeze on your credit report, you must send a request to each of the three major consumer reporting agencies: Equifax, Experian, and TransUnion. You may contact these agencies using the contact information provided above.